{"id":36654,"date":"2026-03-11T21:39:36","date_gmt":"2026-03-11T21:39:36","guid":{"rendered":"https:\/\/recla.org\/?post_type=becas&#038;p=36654"},"modified":"2026-03-11T21:40:40","modified_gmt":"2026-03-11T21:40:40","slug":"diplomatura-en-gestion-de-la-experiencia-del-cliente-omnicanal-2","status":"publish","type":"becas","link":"https:\/\/recla.org\/en\/becas\/diplomatura-en-gestion-de-la-experiencia-del-cliente-omnicanal-2\/","title":{"rendered":"Diploma in Omnichannel Customer Experience Management"},"content":{"rendered":"<p><strong>University:<\/strong> <span data-sheets-root=\"1\">Universidad Blas Pascal<\/span><br \/>\n<strong>Place:<\/strong> <span data-sheets-root=\"1\">Argentina, C\u00f3rdoba<\/span><br \/>\n<strong>Start Date:<\/strong> 28 de Abril 2026<br \/>\n<strong>Number of scholarships:<\/strong> 2<br \/>\n<strong>Scholarship type:<\/strong> 50%<br \/>\n<strong>Total fee (U$S): <\/strong>USD 1500<br \/>\n<strong>Contact Person: <\/strong>formacion@recla.org<\/p>\n<p><strong>Program Description:<\/strong><\/p>\n<p><span data-sheets-root=\"1\">Comprender las estrategias de CRM en vinculaci\u00f3n con las nociones de experiencia del cliente.<br \/>\nAdquirir herramientas de gesti\u00f3n de la informaci\u00f3n para la toma de decisiones de negocio.<\/span><\/p>\n<p><strong>Curriculum\/Contents:\u00a0<\/strong><\/p>\n<p><span data-sheets-root=\"1\">Gesti\u00f3n del relacionamiento con los clientes<br \/>\nGesti\u00f3n de la informaci\u00f3n en la era del big data<br \/>\nCustomer experience design &amp; management<br \/>\nGesti\u00f3n de canales asistidos<br \/>\nGesti\u00f3n de la experiencia del empleado<br \/>\nTecnolog\u00eda de la gesti\u00f3n de la experiencia omnicanal<br \/>\nGesti\u00f3n de la interacci\u00f3n por redes sociales<\/span><\/p>\n<p><strong>To whom it is addressed: \u00a0<\/strong><\/p>\n<p><span data-sheets-root=\"1\">Gerentes, Jefes y Mandos Medios de las \u00c1reas de Experiencia del Cliente.<br \/>\nP\u00fablico en general que gestionan o gestionar\u00e1n las interacciones de las<br \/>\nmarcas con sus clientes, por distintos canales, tanto de operaciones inhouse<br \/>\ncomo de empresas tercerizadoras (BPO\u00b4s).<\/span><\/p>\n<p><a href=\"https:\/\/mi.ubp.edu.ar\/repositorio\/mailing\/educacion-continua\/Dip.-en-Gestion-de-la-Experiencia-del-Cliente-Omnicanal.pdf\"><strong>More program information<\/strong><\/a><\/p>","protected":false},"featured_media":0,"template":"","area_del_conocimiento":[487],"pais":[407],"tipo_de_beca":[326],"modalidad":[529],"class_list":["post-36654","becas","type-becas","status-publish","hentry","area_del_conocimiento-ciencias-administrativas","pais-argentina","tipo_de_beca-326","modalidad-virtual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Diplomatura en Gesti\u00f3n de la Experiencia del Cliente Omnicanal &#8211; RECLA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/recla.org\/en\/becas\/diplomatura-en-gestion-de-la-experiencia-del-cliente-omnicanal-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Diplomatura en Gesti\u00f3n de la Experiencia del Cliente Omnicanal &#8211; RECLA\" \/>\n<meta property=\"og:description\" content=\"Universidad: Universidad Blas Pascal Lugar: Argentina, C\u00f3rdoba Fecha de Inicio: 28 de Abril 2026 Cantidad de becas: 2 Tipo de beca: 50% Arancel total (U$S): USD 1500 Persona de Contacto: formacion@recla.org Descripci\u00f3n del programa: Comprender las estrategias de CRM en vinculaci\u00f3n con las nociones de experiencia del cliente. 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